FAQ

Welcome to Trexo US! Below are answers to some of the most common questions we receive.

1. Where do you ship?
We currently ship only within the United States.

2. How much does shipping cost?
Shipping is completely free on all orders.

3. How long does it take to receive my order?
All orders are processed within 1 to 2 business days. After shipping, delivery typically takes 2 to 4 business days.

4. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. Please allow up to 24 hours for the tracking number to update.

5. I entered the wrong shipping address. What should I do?
Please contact us immediately at support@Trexous.store or call +1 (225) 650-3538. If your order has not yet been shipped, we may be able to update the address.

6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please contact us before sending back any items.

7. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please email us at support@Trexous.store with photos of the product and packaging. We will resolve the issue promptly.

8. How do I contact customer service?
You can reach us by email at support@Trexous.store or by phone at +1 (225) 650-3538. We’re available Monday to Friday, 9 AM – 5 PM (CST).

9. Do you offer international shipping?
At this time, we only ship within the United States.

10. Can I cancel or change my order after placing it?
If you need to cancel or make changes to your order, please contact us as soon as possible. If the order hasn’t been processed yet, we’ll do our best to assist you.